Workforce Three Sixty
Job Summary
The Customer Support Agent at Top Earners Africa will manage business relationships with all Topfx customers in Africa using multiple TopFx’s CRM portals. The CRMs act as a single point of contact to resolve complex issues, working on a variety of diverse projects. This role requires excellent judgement to be able to select techniques and evaluate criteria for obtaining solutions to acquire targeted traders. This position requires working closely with multiple departments within Topfx the organization including sales, support, implementation, and development teams in Africa, to help facilitate effective communication with our customers and organizational support.
Job Description
TOPFX is an EU Investment Firm, specializing in Prime Brokerage Services that has appointed Top Earners Market as its exclusive and preferred working partner in Africa . We are looking for a reliable Africa Focused – Customer Support Agent to join our team and report directly to Top Earners Market , working remotely from home in one of the key markets in Africa.
The ideal candidate will have a solid Forex/Stock broker client liaison or customer relationship background, highly analytical, strong business acumen and verbal communication skills to effectively communicate with executives and traders. Prior CRM systems or product knowledge would be ideal but not required. Travel is up to 25% to travel to customer sites to better strengthen and understand the client’s culture and potential business.
MINIMUM QUALIFICATIONS
Minimum of 2 years of experience in Business Development or Sales with at least two years in Forex industry.
PREFERRED QUALIFICATIONS
Bachelor’s degree is preferred.
Extensive knowledge of company products and services.
RESPONSIBILITIES
Provide information to Clients and prospects regarding the Company;
Answer all emails received from clients regarding queries on account opening process as well as amending existing accounts;
Monitoring debits, credits and inter-account fund transfers, ensuring that mistakes are minimized;
Keep client records (i.e. agreements, ID documents, investor questionnaire, Know Your Client information) in electronic form.
Investigating and resolving any discrepancies in payments by communicating with banks and processors;
Deposit fraud prevention and chargeback disputes;
Ensuring that all Payment Gateways are online and working properly;
Ensuring that fraudulent transactions are investigated and resolved, placing procedures to minimize them;
Establishing and maintaining working relationships with various payment vendors
Carries out any further duties assigned;
Process applications for the opening of new client’s accounts into the Company’s software;
Amend existing Client Accounts (i.e. Valid Documents, updated information);
Implement strong Know Your Client procedure to all potential and existing Clients;
Ensure that all necessary documentation are collected and update the Company’s software about the collection of these documents;
Forward financial matters and requests to the Accounting Department;
Liaise with the Head of Back office and Head of Customer Support for any queried issues.
REQUIREMENTS
Solid experience in Back Office or Customer Support;
Excellent command of English at a professional level will be highly appreciated;
Knowledge of forex industry is a strong advantage;
Advanced or Basic Examination Certification will be considered as an advantage;
Ability to work under pressure and meet daily deadlines;
Excellent communication skills;
Attention to detail and procedures;
Professionalism, integrity and trustworthiness;
This is an excellent opportunity to work in a growing FX Trading company, in a challenging and demanding working environment which offers career prospects and rewards to thriving members of the team.
EMPLOYMENT CONDITIONS: Full Time
LOCATION: Remote Work (home-based):
KEY MARKETS: Kenya, Nigeria, South Africa, Mauritius, Zimbabwe, Ghana, Uganda, Namibia, Botswana, Ethiopia and Zambia
Apply by sending an email to nancy@topearnersafrica.com attaching your CV with a cover letter.
Job Title: Stock, Forex, Crypto – Sales Manager
Workforce Three Sixty
Sales
Job Summary
This position has responsibility for driving foreign exchange sales revenue through high quality client servicing, strong internal partnerships, prospecting and strong sales process execution.
Job Description
TOPFX is an EU Investment Firm, specializing in Prime Brokerage Services that has appointed Top Earners Market as its exclusive and preferred working partner in Africa . We are looking for a reliable FX Sales Representative to join our team and report directly to Top Earners Market , working remotely from home in one of the key markets in Africa.
The ideal candidate will have a solid Forex/Stock broker client liaison, sales background, highly analytical, strong business acumen and verbal communication skills to effectively communicate with executives and traders. Travel is up to 25% to travel to customer sites to better strengthen and understand the client’s culture and potential business.
RESPONSIBILITIES
Client point of contact and relationship management including active client coverage and market interaction.
Work with various teams such as FX Sales, Trading, and Product Development to promote new business.
Understand the competitive landscape, innovate and drive our external products forward.
Generate trade ideas and content that drive new business opportunities in Africa
Building out the existing FX client base while creating new leads
Learning client’s requirements and needs in order to offer appropriate solutions whilst offering step by step guidance along the way.
Giving online presentation to different audiences in Africa.
SKILLS AND EXPERIENCE REQUIRED
Electronic market knowledge. Strong interest and understanding of electronic workflows.
Detail-orientated with the ability to manage client relationship coverage and drive projects/initiatives.
Strong sales and relationship-management skills.
Excellent interpersonal and communication skills, as the role requires coordination and relationship development with various teams and client types.
Strong quantitative, analytical and problem-solving ability.
Creative mindset and resourcefulness to solve specific client issues in the electronic FX space.
Excellent presentation skills
Solid work ethic and self-motivated with a positive attitude.
Bachelor’s degree at a minimum. Advanced Degree a plus.
4+ years of relevant experience in the FX markets, especially within the financial services industry.
This is an excellent opportunity to work in a growing FX Trading company, in a challenging and demanding working environment which offers career prospects and rewards to thriving members of the team.
EMPLOYMENT CONDITIONS: Full Time
LOCATION: Remote Work (home-based):
KEY MARKETS: Kenya, Nigeria, South Africa, Mauritius, Zimbabwe, Ghana, Uganda, Namibia, Botswana, Ethiopia and Zambia
Apply by sending an email to nancy@topearnersafrica.com attaching your CV with a cover letter.
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Job Title: Stock, Forex, Crypto – Sales Agent
Workforce Three Sixty Sales
Job Summary
This position has responsibility for driving foreign exchange sales revenue through high quality client servicing, strong internal partnerships, prospecting and strong sales process execution.
Job Description
TOPFX is an EU Investment Firm, specializing in Prime Brokerage Services that has appointed Top Earners Market as its exclusive and preferred working partner in Africa . We are looking for a reliable FX Sales Representative to join our team and report directly to Top Earners Market , working remotely from home in one of the key markets in Africa.
The ideal candidate will have a solid Forex/Stock broker client liaison, sales background, highly analytical, strong business acumen and verbal communication skills to effectively communicate with executives and traders. Travel is up to 25% to travel to customer sites to better strengthen and understand the client’s culture and potential business.
MINIMUM QUALIFICATIONS
Minimum of 2 years of experience in Business Development or Sales with at least 2 years in Forex industry.
PREFERRED QUALIFICATIONS
Bachelor’s degree is preferred.
Extensive knowledge of company products and services.
Good knowledge of the forex market.
RESPONSIBILITIES
Provide information to Clients and prospects regarding the Company; ·
Drive revenue through high quality client servicing, strong internal partnerships, prospecting and strong sales execution
Uncover client needs to be able to deliver a full solution
Work with relationship managers to identify prospect lists
Gain insight on successes and challenges through client and partner feedback
Bring new prospects to the institution through own resources
Maintain regular sales activity as outlined on the position’s scorecard
Create and maintain client records including customer profile set-ups and account set-ups
Demonstrate an understanding about our sales process; incorporating changes when necessary
Serve as the key leader for client quality and service; act decisively to implement solutions and resolve crisis and follows up to assure resolution
REQUIRED QUALIFICATIONS
Excellent written and oral communication, interpersonal, and organizational skills;
Embrace a client-focused work ethic;
Have desire to work in a team environment;
Be self-motivated and results-oriented;
Be able to function effectively under pressure;
Previous sales experience;
Strong analytical skills of political and economic data;
Familiarity with Reuters, Bloomberg, Word, PowerPoint, Excel, Salesforce
Excellent communication and presentation skills;
Attention to detail and procedures;
Professionalism, integrity and trustworthiness;
This is an excellent opportunity to work in a growing FX Trading company, in a challenging and demanding working environment which offers career prospects and rewards to thriving members of the team.
EMPLOYMENT CONDITIONS: Full Time
LOCATION: Remote Work (home-based):
KEY MARKETS: Kenya, Nigeria, South Africa, Mauritius, Zimbabwe, Ghana, Uganda, Namibia, Botswana, Ethiopia and Zambia
Apply by sending an email to nancy@topearnersafrica.com attaching your CV with a cover letter.
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